Monday, December 23, 2013

ACM Holiday Festivities

Dessert Baking Contest

Tacky Holiday Attire Day

Secret Santa Gift Exchange

 Holiday Luncheon

Holiday Luncheon
ACM celebrated the holidays all week last week with a Dessert Baking Contest, Tacky Holiday Attire Day, a Secret Santa Gift Exchange and our Holiday Luncheon! We hope our staff enjoyed each of our events and we wish everyone Seasons Greetings and a Happy New Year!

Tuesday, December 17, 2013

Happy Holidays from ACM!

ACM staff would like to take this opportunity to wish everyone Seasons Greetings and a Happy New Year! We value our relationship with every community represented by ACM and look forward to continuing that relationship in the years to come!
Our holiday office hours are as follows:
Offices will be closed at 12:30 PM on Friday, December 20, 2013
Offices will be closed at 1:00 PM on Tuesday, December 24, 2013
Offices will be closed for Christmas on Wednesday, December 25, 2013
Offices will be closed at 3:00 PM on Tuesday, December 31, 2013
Offices will be closed for New Years Day on Wednesday, January 1, 2014
Wishing everyone a happy holiday season filled with joy!

Monday, December 16, 2013

Arundel House of Hope Donations

ACM dropped off all donations collected throughout the holiday season to the Arundel House of Hope today. Thank you to everyone, staff and clients, that donated! If you would like to learn more about the organization and how to become involved, please visit them online:

Tuesday, December 10, 2013

ACM Offices Closing Early

ACM offices will be closing at 3:00 PM on Tuesday, December 10, 2013 due to the inclement weather. Should you have an emergency, please call (410) 997-7767 and follow the prompts for emergency services. Offices will re-open at 9:00 AM on Wednesday, December 11, 2013. Thank you.

Monday, December 9, 2013

Winter Weather has Arrived!

The Baltimore Metro area has seen its first significant snowfall of the season! ACM's offices are open normal business hours (9:00-5:00) on Monday, December 9, 2013. If you have questions regarding your association's snow policy, please visit us online at to view your association's website.  Be sure to check your local weather for tomorrow...more snow in the forecast!

Thursday, December 5, 2013

Holiday Decorations and Snow Removal in Community Associations

The holiday season is officially upon us! Before you begin decorating the outside of your home to spread the holiday cheer, you first must consider your community association guidelines for exterior decorations. To read more from the law firm of Lerch, Early & Brewer, click the below link:

Holiday Decorations and Snow Removal in Community Associations

Tuesday, December 3, 2013

Community Managers "Mold Madness" Seminar

Larry Jenkins - Jenkins Environmental, Inc.

ACM Community and Property Managers

Laurie Cohn - SI Restoration
At the December 3, 2013 monthly Community Managers meeting, Laurie Cohn, from SI Restoration and Larry Jenkins, from Jenkins Environmental, Inc., hosted a seminar about mold for ACM Community and Property Managers. The seminar focused on how to prevent mold growth and what to do if it's already too late!

Monday, December 2, 2013

ACM Welcomes New Community!

ACM would like to extend a warm welcome to Sanctuary Homeowners Association, beginning Accounting and Administrative services with us in December, 2013. Sanctuary HOA is located in Elkridge, Howard County and consists of 54 townhouse units. We look forward to working with the Board of Directors and homeowners of your community!

Tuesday, November 26, 2013

Holiday Office Hours

ACM offices will be closing at 3:00 pm on Wednesday, November 27, 2013 and will be closed on Thursday, November 28, 2013 and Friday, November 29, 2013 for the Thanksgiving holiday. Should you have an emergency, please call (410) 997-7767 and follow the prompts for emergency services. We wish everyone a safe and happy holiday weekend!

Monday, November 25, 2013

Thanksgiving Pot Luck Lunch

ACM hosted its annual Thanksgiving Pot Luck Lunch on Monday, November 25, 2013 to kick off the holiday week. Thank you to all our staff members who participated and made this event special!

Tuesday, November 12, 2013

ACM Welcomes Sara Rolf

ACM welcomes Sara Rolf, joining our team as the Marketing Coordinator. Sara has spent the past several years in the volunteer sector while raising her family. Prior to that, she worked in projects and reporting for a marketing research company helping clients analyze purchase data for optimum placement of promotions and advertising. Sara has earned her Bachelor of Science in Marketing from Missouri State University. Welcome aboard, Sara!

Monday, November 11, 2013

Happy Veterans Day!

ACM wishes a Happy Veterans Day to all those who have served, past and present. Thank you for all you have done for our country!

Wednesday, November 6, 2013

ACM Gives Back to the Community for the Holidays

This holiday season, ACM will be collecting items to donate to the Arundel House of Hope, an organization that provides emergency and transitional housing, and much needed support services for people who are poor and homeless in Anne Arundel County. (
Most of the items will benefit the Winter Relief program which provides emergency shelter and spiritual support to the homeless. Over 75 houses of worship open their doors to provide shelter, food and fellowship for 26 weeks during the coldest months. This program started in 1992, and continues to grow each year.
The program director helped put together a list of suggested items for donation, which are always needed. ACM will be collecting material and monetary donations until December 16, 2013. Employees also have the opportunity to volunteer their time at a local shelter if interested. We are proud to support this local organization and the community where our corporate offices are located.
If you are interested in learning more and making a donation, please email Amanda Lande at

Friday, November 1, 2013

Don't Forget!

Daylight Savings Time is coming to an end on Sunday, November 3, 2013. Don't forget to turn your clocks back an hour!

Thursday, October 31, 2013

Happy Halloween!

ACM wishes everyone a safe and happy Halloween!

Tuesday, October 29, 2013

2013 Chesapeake Chapter CAI Expo

ACM Community Managers Ruth Angell and Tina Dunn

ACM Community Manager, Carol Allen and Administrative Assistant, Carol Bruce

ACM Property Manager, Gary Bopp and VP of Property Management, Bob Guerin

ACM VP of Accounting, Theresa Edwards and Community Manager, Ron Rims
ACM staff members attended the annual Chesapeake Chapter of CAI's Expo on October 29, 2013. The Expo offered several seminars for participants to attend as well as breakfast and lunch breaks to network with community association industry professionals and vendors. Several Board members of associations represented by ACM were also in attendance at this yearly educational event.

Monday, October 28, 2013

Congratulations, Delphine!

ACM would like to congratulate Community Association Manager, Delphine Matthews, for earning her CMCA designation through CAI. Way to go, Delphine!

Halloween Health and Safety Tips

Candy has been stocked, costumes are ready to be worn and Halloween is only days away! Click the link below for a few health and safety tips for the holiday:


Wednesday, October 23, 2013

Administrative Department SenEarthCo Training

ACM hosted its monthly SenEarthCo training with the Administrative Department this afternoon. A SenEarthCo representative conducted a virtual meeting with our Administrative staff to review the Maintenance and Architectural functions in SenEarthCo. We plan to continue these trainings with our staff to review and even learn more about the management system we use and provide to our clients.

Tips to Winterize Your Home

Fall has brought about the colder weather! Time to pull out the comfy sweaters and coats, but what about your home? Click the link below for an easy Autumn-To-Do list and tips for winterizing your home:

Wednesday, October 16, 2013

National Boss's Day!

Wishing all the boss's out there a wonderful day! Thank you for all that you do!

Tuesday, October 15, 2013

CAI Chesapeake Chapter Annual Symposium & Expo

The Chesapeake Chapter of CAI is hosting its Annual Symposium & Expo on Tuesday, October 29, 2013 at Martin's West in Baltimore. The event runs from 8:00 am - 5:00 pm and includes:
  • a 2-hour morning program titled "Community Feud...and the Survey Says"
  • Continental Breakfast
  • Luncheon
  • 4-hour trade show
  • Afternoon of Seminars - three options for participants
  • Wrap Party!
ACM staff members will be attending as well as several Board members of association's represented by ACM. We hope to see everyone there!

Thursday, October 3, 2013

Community Board Members Now Have Access to ACM's Inspection App

ACM is excited to release to the Board of Directors our inspection app. This app will allow you to inspect your community, make notes and take photos to submit to ACM for publication or further action as directed.

Below are instructions on how to gain access and use the inspection app.
1)      You will need to obtain a username and password from ACM. Please contact Heather Griffing by email at

2)      Once you have your log in information, you will be able to download the app. The app requires the use of a data connection and may be downloaded from the android market or Apple’s App Store. Please search for American Community Management

3)      Once you have downloaded the app, you may log in using the credentials provided by American Community Management. You will be taken to the main screen of the app. There are several inspection forms to pick from. We recommend you use the CM Inspection form or the Quick Inspection form. The CM Inspection form is great to use if you are inspecting a large portion of the community. The Quick Inspection form is great to use if you want to note a few items, but are not completing an inspection of most of the community.

4)      All Inspection forms have the ability to have photos added. To add a photo to any field, click the blue down arrow and click on camera (to take a photo) or Gallery (if you already have a photo taken previously and would like to add it).  To delete a photo, tap on the photo on the inspection page and then click OK to delete.

5)      Once completed with the form, click the submit button at the bottom of the page.

6)      A copy of the form will be sent to the community manager and be available for placement in your next management report.


Tuesday, October 1, 2013

ACM Renews AAMC® Designation!

We are proud to announce that we have received notification that ACM has been approved for re-designation as an Accredited Association Management Company - AAMC®! We have worked hard over the years, continuing to promote education for our staff members as well as providing high quality community association management services to our 200+ clients. Our dedication, experience and community association management qualifications have allowed us to continue to hold this designation through the Community Associations Institute (CAI) until August, 2016.

ACM Welcomes Two Communities in October

ACM extends a warm welcome to two new associations beginning services with is in October:

-Oaklands HOA - located in Laurel, Maryland
-Rutherford Green HOA - located in Windsor Mill, Maryland

We thank you for the opportunity to represent your associations and look forward to beginning our relationship!

Monday, September 30, 2013

ACM Cookout 2013

Grill Masters - Tina Dunn and Gary Bopp

ACM hosted a cookout for all staff members on Friday, September 27, 2013 in appreciation of their hard work and dedication. Thank you to Tina Dunn and Gary Bopp for their wonderful grilling skills!

Friday, September 27, 2013

Union Bank/Smartstreet Update

In lieu of recent changes to the online payments site introduced by Union Bank, we would like to assure our clients are aware of the impetus and potential benefits of these changes.

Most of you have come familiar with Smartstreet over the past three years as our banking partner.  Union Bank, which has a major footprint in community association banking on the west coast, acquired Smartstreet in 2012 to expand their operations nationally.  Smartstreet is now Union Bank Homeowners Association Services.   
All of the same options to pay are available to you when making your assessment payment to include one-time or recurring electronic check and credit card.  Over the coming months, we expect additional features to be incorporated and will announce them as they are implemented.  In addition to the layout of the website, we would like to highlight two major changes:
1.   To make a payment, you will be asked to establish a username and password for security purposes.  Note that this username and password is unique from the login information used to access .  We encourage you to set up your account and verify the proper homeowner account number as listed on your coupon and can also be found on our website when you view your account.  This will assure that your payments are appropriately applied in a timely manner.

2.   With the addition of the option to pay with Visa, the credit card fee has increased to $14.95 per transaction (up to $3,000).  We are not happy about this increased cost and have expressed our dissatisfaction.  Statistically, less than 2% of our homeowners pay with a credit card so we hope that this does not present an obstacle to anyone in making payment to their association.
As in the past, access the pay fees link by signing in to and select the “Pay Fees” link located on the right side of the page under “Quick Links.”
Remember, you can also bypass the above and sign up for ACM’s direct debit program and we will process your payment automatically for you as it comes due right from your bank account.
 If you require assistance with utilizing this site, Union Bank representatives are available to assist you by calling 888-705-0600, option 2 or by emailing
It is always our goal to offer you the best services and demand continuous improvements from our partners in achieving this mission.
Thank you.

ACM Offices Closing Early

ACM offices will be closing at 1:00 pm on Friday, September 27, 2013 for all employees to participate in a company cookout! Should you have an emergency, please call our office at (410) 997-7767 and follow the prompts for emergency services. Our offices will reopen on Monday, September 30, 2013 at 9:00 am. Thank you and have a great weekend!

Wednesday, September 11, 2013

Tuesday, September 3, 2013

ACM Welcomes New Association

ACM extends a warm welcome to River Mill Estates Homeowners Association, beginning Full Community Management services with us on September 1, 2013. The community is located in Ellicott City, Howard County, Maryland. We look forward to working with your association!

Friday, August 30, 2013

Labor Day Closing

ACM offices will be closing at 1:00 p.m. on Friday, August 30, 2013 and will be closed on Monday, September 2, 2013 for Labor Day. Should you have an emergency, please call (410) 997-7767 and follow the prompts for emergency service.
Thank you and have a great holiday weekend!

Monday, August 19, 2013

Congratulations, Tina!

ACM would like to take a moment to congratulate Tina Dunn, Community Manager, on earning her CMCA designation through CAI. Way to go, Tina!

Wednesday, August 14, 2013

ACM Staff Participate in Training Sessions

On August 13, 2013, ACM hosted several training sessions for Community Managers, Property Managers, Administrative staff and Accounting staff to review our budgeting tool, the Handteq app used for property inspections and HomeWise Docs, the new system being implemented for resale packages and questionnaires. Staff members brought their iPads to the training session in order to practice using ACM's specially designed inspection app. As always, one of ACM's core values is continuing education. We routinely host training sessions for our staff members to review and address any questions they may have about the tools and technology we have developed as part of our management process.

Wednesday, August 7, 2013

Congratulations to Carolyn and Sandy!

It is our pleasure to announce that Carolyn Carpenter has accepted the role of Office Administrator and Sandy Charlton has accepted the role of Resale Coordinator for ACM. Please join us in congratulating Carolyn and Sandy as they begin their new positions!

Tuesday, July 30, 2013

ACM Announces HomeWise Docs

Beginning September 1, 2013, American Community Management, Inc. (ACM) is pleased to announce its transition to, the next generation in document and data delivery for community associations. provides secured, reliable, around-the-clock online access to all governing documents and critical project data for lenders, escrow and title companies, real estate agents and homeowners.

In September, homeowners/lenders requesting a resale package or questionnaire will be directed from to log on to and select the link to register. The system enhancements geared toward an improved user experience include:
  • Order by address or association name searches
  • Share your order with up to four email addresses
  • Multiple payment methods offered
  • Hard copy delivery options available
  • Email and SMS text completion notices for users
  • Rush order requests
  • Track your orders online with order confirmation number
ACM will continue to bring the latest tools and practices to our clients and affiliated professionals. simplifies the process of obtaining association information.

Tuesday, July 23, 2013

New Employee Spotlight: Dionne Cobb

ACM would like to extend a warm welcome to Dionne Cobb, joining our team as the Community Association Assistant in ACM's Timonium office. Dionne is a Baltimore native and is a fan of the Orioles and Ravens. Welcome, Dionne!

Thursday, July 18, 2013

Summer Heat Wave Continues

The scorching heat continues as the week comes to an end! Be sure to check your local news station for weather  updates through the weekend. For tips on heat safety and how to stay cool during the extreme temperatures, visit

Tuesday, July 16, 2013

New Employee Spotlight: Julia McCoy

ACM would like to extend a warm welcome to Julia McCoy, joining our Administrative Department as one of the newest Community Association Assistants. Julia is from Mt. Airy, Maryland and attended Towson University. Welcome aboard, Julia!

Wednesday, July 10, 2013

Congratulations to Heather Griffing!

Effective immediately we are proud to announce that Heather Griffing will be expanding her duties in the Property Management Department to include taking an active role in the community inspection process as well as working with RFP's, Vendor Relations and additional property management tasks. Please join us in congratulating Heather on her expanded new role!

Tuesday, July 9, 2013

ACM Office Hours

ACM office hours will be as follows for the months of July and August:
Monday - Thursday - 9:00 a.m. to 5:00 p.m.
Friday - 9:00 a.m. to 1:00 p.m.
Saturday - Sunday - Closed
Please call (410) 997-7767 should you have an emergency while our offices are closed. Thank you!

Monday, July 8, 2013

John McElderry Promoted to Chief Operating Officer

American Community Management (ACM) is proud to announce the appointment of John McElderry to the position of Chief Operating Officer. His business background has demonstrated his ability to effectively and efficiently coordinate the growth and expansion of national businesses associated with the home building industry. That success and his ability to implement organizational strategies have made him a clear choice for the newly created COO position. John will direct the day to day community management business of the company while working with President Mel Herzberger in developing ACM's innovative community management systems.
In addition to earning his B.S. in Marketing and his M.B.A. in Finance from LaSalle University, McElderry shares ACM’s commitment to continuing education, earning the certifications of Project Manager Professional and Certified Manager of Community Associations. John has had the opportunity to manage several ACM communities over the past year and has had first hand experience serving in various board positions within the South River Landing community association.

Wednesday, July 3, 2013

ACM Offices Closed for the 4th of July

ACM's offices will be closed on Thursday, July 4, 2013 and Friday, July 5, 2013 for the holiday. Should you have an emergency, please call (410) 997-7767 and follow the prompts for emergency services. Our offices will reopen at 9:00 a.m. on Monday, July 8, 2013. We hope everyone has a safe and happy holiday weekend!