Union Bank/Smartstreet Update
In lieu of recent changes to the online payments site
introduced by Union Bank, we would like to assure our clients are aware of the
impetus and potential benefits of these changes.
If you require assistance with utilizing this site, Union
Bank representatives are available to assist you by calling 888-705-0600,
option 2 or by emailing support@smartstreet.com.
Most of you have come familiar with Smartstreet over the
past three years as our banking partner.
Union Bank, which has a major footprint in community association banking
on the west coast, acquired Smartstreet in 2012 to expand their operations
nationally. Smartstreet is now Union Bank Homeowners Association Services.
All of the same
options to pay are available to you when making your assessment payment to
include one-time or recurring electronic check and credit card. Over the coming months, we expect additional
features to be incorporated and will announce them as they are
implemented. In addition to the layout
of the website, we would like to highlight
two major changes:
1. To make a payment, you will be asked to
establish a username and password for security purposes. Note that this username and password is
unique from the login information used to access www.acmhome.com . We encourage you to set up your account and
verify the proper homeowner account number as listed on your coupon and can also
be found on our website when you view your account. This will assure that your payments are
appropriately applied in a timely manner.
2. With the addition of the option to pay with
Visa, the credit card fee has increased to $14.95 per transaction (up to
$3,000). We are not happy about this
increased cost and have expressed our dissatisfaction. Statistically, less than 2% of our homeowners
pay with a credit card so we hope that this does not present an obstacle to anyone
in making payment to their association.
As in the past, access the pay fees link by signing in to www.acmhome.com and select the “Pay Fees”
link located on the right side of the page under “Quick Links.”
Remember, you can
also bypass the above and sign up for ACM’s direct debit program and we will
process your payment automatically for you as it comes due right from your bank
account.
It is always our goal to offer you the best services and
demand continuous improvements from our partners in achieving this mission.
Thank you.