HANOVER, Maryland—American Community Management today announced
that President and CEO Theresa McCoy is its new owner following McCoy’s
purchase of the management company from founder Mel Herzberger. McCoy and
Herzberger finalized the purchase on July 9.
founded ACM in 2001 by merging two management companies in the
Baltimore-Washington, D.C., area, will remain on as an adviser to the company.
McCoy joined ACM in
2009 as vice president of accounting. She was appointed COO in 2015 and then
president and CEO in 2018.
During her tenure, McCoy
has been instrumental in implementing numerous managerial and financial
reporting and banking enhancements.
As president, McCoy
directs the day-to-day operations of ACM, servicing more than 200 HOAs and
condominiums in Maryland, and oversaw an experienced staff of 70 professionals
working in community administrative management, accounting and property
management. Under her leadership, she introduced operational efficiencies and
explored business development opportunities while continuing to deliver on
ACM’s core and ancillary services—always with a client-focused approach.
A certified public
accountant, McCoy has nearly 20 years of experience working with management in
a variety of businesses. Prior to joining ACM, McCoy served as an assistant
controller with an international hotel chain; a senior finance officer with two
multi-million dollar international non-profits; a senior development accountant
for a real estate developer/management company; and as vice president of
accounting/controller for a housing finance agency where she led an accounting
system migration and delivery of a timely billion-dollar audit.
As ACM’s new owner,
McCoy says she will endeavor to enhance ACM’s distinguished reputation of delivering
impeccable customer service. The company’s new customer service call center is
an example of this commitment. In addition, she plans to introduce a renewed
approach to community management that focuses on relationship building, trust,
integrity and hiring and empowering the best professionals in the business.
McCoy says she is also
committed to leveraging technological advances to support the needs of ACM’s
communities; protecting the association’s financial assets; working with vendor
partners; and streamlining the volunteer work of its board members. Among her
first initiatives as owner are a planned reorganization and rebranding of the
“I’m honored and
grateful to Mr. and Mrs. Herzberger for granting me this amazing opportunity to
carry on their legacy and implement my vision to expand on the incredible
successes of ACM,” McCoy says. “It isn’t every day that an employee gets the
chance to become an owner of a company in a unique industry with long-term and
Added Herzberger: “Having
been in the residential and commercial real estate management industry since
the late 1960s, I have had the good fortune to work with a variety of
individuals who have been the most innovative and successful people in their
chosen fields. When my wife and I decided to move on from our management of ACM,
we looked for a company owner who would build on our work and move the company
forward to the next level of success. We found that person and she was already
our chief executive officer.”
McCoy is a Washington, DC native and graduate of George
Washington University where she received a degree in business administration in
finance on a full academic scholarship. She was honored as a national
scholar of the Horatio Alger Association for Distinguished Americans and
continues to support this organization, which provides college scholarships to
underprivileged youth. She enjoys coaching entrepreneurs and training young
professionals and has a passion for mentoring youth and aspiring homeowners.
American Community Management Inc. was
founded in 2001 and has since emerged as one of the most prominent management
firms in Maryland, servicing more than 28,000 households within over 200
residential properties, and an additional half-million square feet of office