Thursday, December 29, 2016

Welcome to ACM’s New Communities!

We are pleased to announce that four new communities will be joining ACM as clients as of January 2017! As our family of communities grows, we greatly look forward to the challenges and opportunities that these new clients bring to the table. Welcome to each of the following new ACM communities!

Hideaway Community Association
Columbia, MD

Tollhouse Condominium Association
Ellicott City, MD

Village Towns III Condominium Association
Elkridge, MD

Stillmeadows Condominium Association
Severn, MD

Thursday, December 22, 2016

Happy holidays, from ACM!

American Community Management is in the holiday spirit! During the holiday season, we find ways to bring a little extra cheer to our workplace. This week, we held an office and cubicle decorating contest at our Hanover, MD office, with prizes for the best decorations. The ACM team rose to the occasion and got very creative with their ideas, including this festive office door, gift-wrapped by Kymberly Hairston in the Accounting Department:

Emily Lutz, of the Administrative Department, went all out, bedecking her cubicle with garlands, bells, lights, gift-wrap and snow flakes:

Sandra Carroll and Carole Brady, both from the Administrative Department, set out decorative displays and hung stockings from their cubicles to show their holiday cheer:

But while all of the decorations were creative, festive and fun, Kimberly Snyder of the Administrative Department won ACM's office decorating contest! Wreaths, stockings and snowflakes hung at Kimberly's desk, which was gift-wrapped and adorned with garlands, bows, bells and more. She even used her computer as a virtual fireplace! Way to go, Kimberly!

Wednesday, November 23, 2016

Welcome to ACM’s New Hires!

American Community Management (ACM) would like to extend a warm welcome to our three newest Community Association Managers, Stephen Clark, Sheri Swaim and Kymberly Hariston! All three joined us this month and bring diverse skillsets to the ACM team.

Stephen Clark joins us with an extensive background in the fields of real estate, leasing consultancy, architectural administration and community and property management. He has long been active in these fields in the Prince George’s County region and will be an asset to ACM’s communities in this area.

Sheri Swaim has earned her Certified Manager of Community Associations (CMCA) and Association Management Specialist (AMS) certifications from the Community Associations Institute (CAI), which demonstrate proficiency in the field of community association management. She has a strong background in the management of large housing cooperatives and other demanding community associations.

Kymberly Hairston joins us with more than a decade of experience in accounting, budgeting and financial services. She has served most recently as the Treasurer on the Board of her own homeowners association, giving her an intimate knowledge of the complex issues facing ACM's clients. She will work as the primary point of contact for all financial matters in many of our communities.

We are thrilled to have Stephen, Sheri and Kymberly on the ACM team and look forward to introducing them to the Board members and homeowners of the communities that they will be working with. Welcome, new hires!

Wednesday, November 16, 2016

Congratulations, Dorothy and Ron!

It is with regret but warm wishes that we announce the retirements of two valued team members at American Community Management (ACM). Effective November 2016, Community Managers Dorothy Roberts and Ron Rims will both be retiring from ACM after decades of dedicated service. Dorothy leaves us after 14 years and Ron leaves us after 18 years with the company, and we wish to extend our sincerest thanks and warm regards to them both.

Dorothy and Ron joined ACM at the company’s founding, and have been with us ever since. Many of us at ACM have worked alongside Dorothy and Ron for the entirety of their employment here and feel privileged to call them friends and colleagues. We wish them all the best in their future endeavors.

Dorothy and Ron had established excellent track records with the Board members and homeowners in the community associations they managed. ACM has now begun the process of re-assigning these communities to new Community Managers who are best suited to meet their needs. We look forward to continuing the tradition of outstanding service well into the future.

Thank you and congratulations, Dorothy Roberts and Ron Rims!

Wednesday, November 9, 2016

Highlights of ACM's Fall 2016 Board Member Training Seminar

A full room of Board Members and ACM staff attended ACM's October 26th Legal Seminar, which included a two-part program featuring presentations from special guest attorneys: Justin Cameron and Linda Mericle of Cameron Mericle, P.A., and Ruth Katz of Lerch, Early & Brewer, Chtd.

ACM President and Owner Mel Herzberger opened the event with news of exciting changes on the horizon for ACMHome website users: ACM's new software platform, eUnify, will be launched later in November.

Following the opening remarks, ACM Collections Manager Joanne Allen introduced program guest speakers. 
Pictured from left:  Joanne Allen, Linda Mericle, Ruth Katz, Justin Cameron.
For Part I of the program, Ruth Katz presented the Maryland 2016 Legislative Update with information on Resales Disclosures, Tax Sale and Assessment Collection - Statute of Limitations.*

For Part II of the program, Justin Cameron and Linda Mericle covered the Lien Process, the Lawsuit Process and setup of a Payment Plan. Also included was information on Alternative Collections Options.*
A special word of thanks to event sponsor:

If you were unable to attend our seminar but would like to learn more, we invite you to view our full video of the session, which is available on ACM’s YouTube channel, here:

You may also request a free electronic copy of the seminar reference materials by emailing us at

*Note earlier versions of this posting chronicled Part I and Part II of the program in reverse order. The correction has been made above.

Friday, November 4, 2016

ACM Welcomes a New Association in November

ACM extends a warm welcome to the following association beginning services with us in November:

Richfield Station Village Condominium II
located in Chesapeake Beach, Calvert County

We look forward to representing this association!

Wednesday, November 2, 2016

The AAMC Advantage

Since 2009, ACM has been certified as an Accredited Association Management Company (AAMC), a distinction that sets us apart from the competition. This accreditation is awarded by Community Associations Institute (CAI) - the leading community management trade organization - to management companies with a demonstrated commitment to industry best practices.

An Accredited Association Management Company must demonstrate that its staff has advanced training and certifications sufficient to meet rigorous industry standards. Accordingly, we have launched a training program wherein all Community Association Managers at ACM will attain Certified Manager of Community Associations (CMCA) status by 2018.

In addition to our comprehensive training program, ACM also maintains a staff of highly experienced Community Association Managers, holds all pertinent insurance certificates and complies fully with the CAI Professional Manager Code of Ethics. Each of these factors and more contribute to our active AAMC accreditation.

Our AAMC status means that ACM communities can have confidence in the credibility, experience and expertise of our management services. This accreditation lends us a competitive advantage and guarantees that each of our client communities have well-trained managers who can handle the myriad of responsibilities involved in the business of community management.

To learn more about CAI and the AAMC certification, please visit their website here:

Wednesday, October 26, 2016

Join ACM’s FHA Approval Program

The Federal Housing Administration (FHA) provides mortgage insurance to condominium communities that meet the agency’s strict FHA Condo Approval Guidelines. FHA mortgage insurance is available only to FHA-approved condominiums and provides significant benefits not available to other communities.
Once approved, FHA communities benefit from low-interest FHA Loans, increased home values, access to more potential homebuyers, reverse mortgages, better marketability and generally fewer renters in the community.

At no additional cost, ACM can obtain FHA approval for our condominium clients who qualify. Our in-house FHA specialist works in conjunction with a third party to submit all of the necessary paperwork, including applications, financial reporting, insurance information, leasing data and more.

Roughly one-third of ACM’s condominium associations are FHA approved, which is a greater percentage than the overall national average of FHA-approved condos. Thanks to our competitive FHA approval program, ACM condominium clients see significant long-term financial savings that benefit everyone in the community!

If you are an ACM condominium client, please contact Chrystie Reif, Director of Training & Website Services, at or (410) 771-0600 ext. 301 to find out about your eligibility or to apply for FHA approval. To learn more about FHA approval, please visit the FHA Review website here:

Thursday, October 20, 2016

Community Associations Institute (CAI) Partnership

American Community Management has been a member of Community Associations Institute (CAI) since our founding in 2001. In that time, we have partnered with CAI to provide educational courses, certification programs, free expert seminars and more to Board members and ACM staff alike. This long-standing partnership provides significant benefits to all ACM communities.

CAI is the leading trade organization dedicated to community association management. With more than 33,500 members, CAI works in partnership with 60 chapters, including the Chesapeake Chapter, of which ACM is a member. CAI provides information, education and resources to the homeowner volunteers who govern communities and the professionals who support them.

Through our long-standing membership in CAI, ACM taps into a diverse and highly-qualified network of community management professionals to deliver the best results to our clients. CAI has helped ACM grow our preferred vendors list of over 250 licensed and certified contractors, affording greater selection to our clients in the request for proposal process.

ACM also partners frequently with CAI in our quarterly Board seminars, which are free informational sessions often sponsored by CAI or featuring a guest speaker from CAI. These sessions are open to all Board members and are a cornerstone of ACM’s educational initiative.

To learn more about CAI, please visit their website here:

Friday, October 7, 2016

Board Members - Register Today for ACM's Free Legal Seminar!

Collections, What's Next?
Beyond Liens and Judgements
presented by
Justin Cameron, Esquire
Cameron Mericle, P.A.

Attendees will learn the following valuable information:
  • Alternative Strategies for Collecting Beyond the Basics
  • Post Judgement Legal Fees/Amendment to Address
Also presented will be
2016 Maryland Legislative Update
given by
Ruth Katz, Esquire
Co-chair, Maryland Legislative Committee 2013-2015
Lerch, Early & Brewer, Chtd.

Audience:     Community Association Board Members
Where:         American Community Management Hanover Office:
                     7484 Candlewood Road, Suite H, Hanover, Maryland 21076
When:          Wednesday, October 26, 2016, 3:30 PM
Program:      3:30-4:00 PM – Meet and Greet
                     4:00-6:00 PM – Presentation/Q&A

Contact Sara Rolf to register at with your name and association.  Due to limited space, RSVP is required by Friday, October 21, 2016.
Seminar Materials and Refreshments
provided by