Wednesday, March 30, 2011

ACM Communities Enrolled in Insurance Program with Zurich and Arthur J. Gallagher See Substantial Savings

Since the introduction of the insurance program with Zurich and Arthur J. Gallagher in September 2010 to ACM associations, substantial savings have already been recognized. The ACM Community Client Insurance Program has eclipsed the $400,000 premium mark representing over $100,000 in premium savings for the participating associations. If you have not received a quote and would like to learn more about the insurance program, please contact your Community Association Manager.

For those of you who live in associations that were not able to be insured by the insurance program with Zurich, there are other options available to you. Wayne Pachol, President of Alternative Insurance Management, LLC, is an insurance and risk management consultant. Contact Mr. Pachol for alternative solutions by phone, (410) 343-3123 or email,

Positive Feedback from ACM Board Survey Leads to Addition to the Board Reference Library on

For the past month, ACM has asked for board members to provide feedback about ACM and the services we provide to their community association via the Board Feedback Survey on Participation is continuing to grow and we've received very positive and informative responses to date.

Back in November, ACM created the Board Reference Library on to provide helpful articles, publications, links, and community resources for board members. One of the questions asked on the Board Feedback Survey was about how helpful this tool was for board members.

As of March 30, 2011, more than half of survey participants have agreed that the articles posted from various community management sources on a wide variety of subjects have been useful in assisting board members with their role. With that said, the vast majority of survey participants also agreed that references and performance comments about contractors and service providers from other board members of different associations would assist with the governance of their associations. Because of this positive feedback about the tools provided to board members on, ACM has decided to create a "Service Reviews & Recommendations" discussion board. This will be available to all board members in the Board Reference Library and it allows them to submit comments about contractors and service providers, such as landscaping and legal services, working with their associations.

The Board Feedback Survey will be available to all board members on until April 30, 2011. We encourage all board members to participate and submit their comments and/or suggestions for ACM. If you would like to participate, but aren't registered on the website, go to and click on the "Register" link. Your feedback is important to us and helps us provide the best quality service possible to your association!

Baltimore Sun: White pages era coming to end

"When you were a tot, they gave you a boost at the dining room table. As a kindergartner, you dipped their pages in watery glue to make papier-mache. In your teens, you scanned for funny-sounding names to prank call.

You might even have used them to look up a telephone number once or twice.

Yet now when they land with a thud at your doorstep, you probably toss them straight into the recycling bin.

The era of the phone book is passing.

This week, the General Assembly approved legislation to end mandatory delivery of the residential white pages, a step already taken by states across the country as fewer people turn to the once-trusty reference..."

To continue reading the rest of the Baltimore Sun's article, "White Pages Era Coming to End", please CLICK HERE.

Monday, March 14, 2011

Vice President of Client Services Assumes Responsibility of Administrative Department

Hazel Wilkinson, current Vice President of Client Services for the Community Management Department, will be relinquishing that role to assume the position of Vice President of Client and Administrative Services.

Hazel was hired by ACM in 2003 and she has a remarkable 28 years of property management experience. Hazel has achieved the impressive designations of Certified Manager of Community Associations (CMCA) and Association Management Specialist (AMS) through CAI, as well as Certified Property Manager (CPM) through the Institute of Real Estate Management (IREM).

Hazel will be assuming responsibility of the Administrative Department in mid March. Congratulations Hazel!

Friday, March 11, 2011

CAI's Chesapeake Chapter Features ACM in Membership Spotlight

American Community Management was featured in the Membership Spotlight section of CAI's Chesapeake Chapter's winter 2011 newsletter, The Beacon. Read the full article as it appeared in The Beacon below.

American Community Management (ACM) was founded in 2001 by merging two management companies in the Baltimore-Washington metropolitan area, each with more than 15 years experience. Over the past decade, our company has established itself as a leader in community management of condominium and homeowners associations throughout Maryland. We are currently servicing over 25,000 households within 187 residential properties, and an additional half a million square feet of office condominiums. ACM has two offices, with the main office located in Columbia and a satellite office in Timonium.

ACM is an Accredited Association Management Company (AAMC®). We earned that designation in part because of our commitment to the continuing education of our employees. We seek out educational programs offered by many industry sources, as well as those offered by the Maryland university system.

American Community Management has embarked on a plan to increase the value that communities can receive from their management company. The community manager will be joined in their efforts to provide services to our communities by members of the newly created Property Management Department.

The Property Management Department consists of a team of facility managers that are dedicated to bringing the correct maintenance solution to the communities we manage. From routine maintenance to emergency services, the property manager will provide the Boards of Directors with the right solution. Focused attention to the proposal process, along with the knowledge and consideration of potential contractors, will help ensure that ACM's managed communities meet the expectations of the community boards and their members.

ACM's community portal website, is a critical component of our business and provides the platform where our innovative systems merge. We have designed a portal that serves as a gateway to homeowner interaction and community involvement. Communication, awareness, and proactive residents are vital to all associations and our goal is to create a website where owners are inclined to visit frequently. This is achieved by personalizing the website for each homeowner, with links to community related information and a "one stop shop" for access to pertinent association documents.

ACM is constantly researching and integrating the latest technology to maximize our potential as managing agents. By investing in the services of companies that provide accounting, management and maintenance software, we have been able to create a platform to streamline information seamlessly and efficiently for our clients in a fashion that few others can deliver. ACM's utilization of technology has saved our clients over $75,000 in administrative fees in the first year of this program. Proactively pursuing new and innovative ways to assist our associations and deliver services is our priority. By investing in the best tool and technologies today, we better position ourselves and our clients for the future.

Please visit us at to learn more about ACM and submit a proposal request for our services. We MANAGE to make a difference.

Wednesday, March 9, 2011

ABC2News: Police warns residents of burglaries

Police in western Howard County are warning residents to be on alert for suspicious people or vehicles after 12 burglaries or attempted burglaries have taken place since January near the I-70 corridor and near Md. 32.

For more information on the burglaries and tips on burglary prevention, please CLICK HERE.

Thursday, March 3, 2011

ACM Welcomes New Communities

We would like to introduce and welcome those communities that have recently joined ACM:
  • King's Gift Community Association
  • Sloop Cove Landing HOA

ACM Approved for BBB Accreditation

ACM has always been conscious of client needs and has maintained a high quality of service for associations. In the past, the Better Business Bureau (BBB) of Greater Maryland has not fully understood the functions of a community association management company and has often confused ACM with that of a landlord role. After addressing this confusion with the BBB and educating them on the purpose of a community association management company, and the management of the association by the governing body of homeowners, ACM agreed to apply and was approved for accreditation with the BBB in January 2011. For more information on the BBB of Greater Maryland and to review ACM's rating and history of service, please visit