Wednesday, September 7, 2011

City Launches New Mobile App for 311

Last week, Mayor Stephanie Rawlings-Blake announced the official launch of Baltimore's new 311 Mobile App. The service allows citizens to report service requests from an iPhone or Android smartphone. The first edition of the mobile app has over fifty different service requests to choose from, including complaints about trash, potholes, graffiti, and malfunctioning traffic signs.

The free smartphone application automatically pinpoints the location of the reported problem by using Global Positioning Satellite technology. Allowing the user to attach a photo and the exact location to the service request will give the City-dispatched crew a better idea of what equipment and tools to bring in order to fix the problem the first time. Reports made to the system can be anonymous, and citizens can track the status of their requests any time with the new mobile app. When the repair is completed, the city will notify the person who reported the issue.

To find the app, users can search for "Baltimore 311" in the App Store or Android Market.

For more information, please CLICK HERE.