Regional Community Administrative Manager Announcement

American Community Management, Inc. (ACM), a Maryland-based leader in the community administrative management industry, proudly announces the naming of three Regional Community Administrative Managers, Carol Allen, Sheri Courtock and Charlene Pindell. Our unique approach to community administrative management will allow these experienced managers to better train and supervise our community administrative management staff and take a more active role in assigned geographical areas.  We want to improve our level of supervision and develop a greater involvement in local issues that impact our clients. Our experienced Regional Managers have a keen understanding of the community governing process which will be beneficial to both our staff and clients.

Carol Allen

Carol has been assisting community Boards in the management of their communities since April of 1998, and has been with ACM since its inception in 2001. She has earned her Certified Manager of Community Associations (CMCA) and Association Management Specialist (AMS) Certifications, and is a member of the Community Associations Institute.  

Prior to being named Regional Manager, Carol was promoted to Senior Community/Portfolio Manager in 2009. Throughout this advancement, she has continued to provide support to the governing bodies of 10-14 communities, the majority of these being located in our Montgomery County portfolio. She has consistently demonstrated her leadership capabilities, providing supervision and direction to ACM’s team of Community Administrative Managers during ACM’s transition to a region-based team-driven Community Management structure.  Carol has proven her ability to meet tight deadlines and adjust to constantly changing priorities in a client driven environment.

Sheri Courtock

Sheri began her career in community administrative management in 1999, as an Administrative Assistant, an ambitious team member of a training/advancement program dedicated to elevating hardworking employees.  Throughout her 16 years in the community management industry, Sheri, a senior community manager, has continually advanced and increased her skills.  Since ACM’s inception in 2001, Sheri has managed many of the communities in our Howard County portfolio, repeatedly proving her solid work ethic and high standard of performance. Her excellence in service has resulted in referrals from a number of community Board members, which has helped grow ACM’s client base.

A member of the Community Associations Institute, Sheri has earned the Certified Manager of Community Associations (CMCA) and Association Management Specialist (AMS) designations. Sheri is working toward obtaining the Professional Community Association Manager (PCAM) title in 2015.

Charlene Pindell

Charlene, a Baltimore native, has managed many of the communities in our Baltimore portfolio since ACM’s inception in 2001. She has more than 18 years of experience in all phases of community and property management.  Her very diverse portfolio has also included construction and rehabilitation projects involving detailed oversight. Charlene’s collaboration and influence with community members, association Board members and local officials has been an asset to ACM’s clients.

Previously serving ACM as Senior Community Manager, Charlene is a member of the Community Associations Institute and currently holds the designations of Certified Manager of Community Associations (CMCA) and Association Management Specialist (AMS).